We have been a leading full service provider of contact center solutions for two
decades. MTI has become known throughout the industry for its seamless delivery of
turnkey programs. It is our strict attention to detail in all areas encompassing
setup, implementation, customized reporting, analysis and feedback that ensures
client success.
Expertise and Services
• Sales
• 24/7 Inbound
• Data/Order Entry
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- Alternate Channel Order Verification
- Win-back and Retention
- Repair Trouble Ticket Entry
- Lead Generation
- Fullfillment/Inventory/Warehouse/Collateral
- Welcome Calls
- Appointment Setting
- Dedicated Inbound
- Insurance appointment setting
- VOIP
- Wireless
- CPE
- AutoDialer Functionality
- Verification Services
- Outbound Call Management
- Travel Insurance
- Provisioning
- Security Systems
- No Telemarket Save Initiative
- Contract Renewal
- Database Management
- Full Customer Care Support
- Web Care
- Account Management
- Call List Management
- Upsell
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Industries Served
• Telecommunications
• Credit Counseling
• Utilities
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- Publishing
- Fundraising
- Education
- Health Care and Pharmaceutical
- Financial Services
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System Capabilities
Outsourcing to MTI gives you access to 75 years of contact center IT experience. Our proprietary dialer and point of
sale systems are designed exclusively in-house, which offers flexibility and customizable programs. More...
- System ensures productivity, increases sales revenue and exceptional customer service
- Centralized system allows us to operate as one virtual contact center
- Offer full programming, list management and data segmentation services
- "Do Not Call" list management
- Complete call history maintenance
- PCI compliant
- Multi-layered secure and redundant network
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Quality
We pride ourselves on strict Quality Control guidelines. Improve your business with our excellent standards. More...
- Internal Quality Control Department
- Abandon rate of less than 2%
- Sales Assurance Department
- Dedicated Project Information Specialists
- Dedicated monitoring staff
- Supervisor to agent ratio of 1 to 10
- Remote monitoring capabilities
- In-depth daily reporting analysis and feedback
- Connect time is 100% digitally recorded
- Web-based real time reporting
- On-staff programmers
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Experience
Outsourcing to MTI means gaining access to Customer Contact BPO experts. More...
- 20 years of experience with sales and customer service
- Rural shore provider in North Dakota
- Integrated Inbound/Outbound Environment
- 24/7 Inbound
- Fulfillment and Order Provisioning
- Business to Business
- Business to Customer
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Benefits of Outsourcing
Outsourcing to MTI means keeping your business in the United States and is one of the key enablers of high-performance businesses and governments.
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- Improve service and better manage your operating costs and cash flow
- We are a facilitator to ensure alignment and focus, thus improving total ROI
- Eliminate redundancies while multiplying talent, without adding additional headcount
- We add value while saving you money and improving your core capabilities
- Eliminate the expense of auto dialers, labor, facilities and support
- Drive substantial volumes of customer contact and revenue increases
- Maintain good customer service throughout call spikes and after-hours
- We provide quick ramp up and scalability to allow for program adjustments
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